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Apple pulls Qwen usage manual from China site within a day of publishing

Apple's China website removed a usage manual for Alibaba's Qwen model within less than a day of publishing it, according to Sina Finance. Apple customer service said there are currently no related AI features and that the integration is still being applied for, raising fresh questions about the rollout of Apple Intelligence in China.

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上线不到一天,苹果官网删除千问使用手册,客服回应:相关功能正在申请中
Image source: chat.qwen.ai

Apple's China website has pulled a usage manual for Alibaba's Qwen model less than a day after it went online. Responding to inquiries, Apple customer service said there are currently no related AI features and that the relevant capability is still being applied for, according to Sina Finance.

The manual, which briefly appeared on Apple's China site, explained how users of certain domestically sold Apple devices could use Qwen together with Apple Intelligence. Its rapid removal drew widespread attention to the partnership between Apple and Alibaba's large language model.

The customer service response — that no such AI feature exists yet and that it is still being applied for — has added uncertainty about the progress of the Qwen integration with Apple Intelligence in China.

Qwen is the flagship model family from Alibaba's Tongyi Lab, and a formal integration with Apple Intelligence would make it a key part of the AI experience on iPhones and other devices sold in China, which is why the manual's fate drew so much attention.

The manual's quick appearance and quick removal, combined with the "being applied for" framing, suggests the partnership may still be in an approval or adjustment stage rather than fully rolled out. Market observers read the move as adding uncertainty to the timeline of Apple Intelligence's China launch.

Apple has not released further official statements about the removal. The key questions now are whether the manual will be restored, and which domestic models will ultimately power Apple Intelligence when it formally launches in China.

Why it matters

The removal of the Qwen manual within a day of publishing, plus the customer service statement that the feature is still being applied for, indicates the Apple-Alibaba AI integration is not finalized and clouds the timing of Apple Intelligence's China debut.

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