Vertafore Launches Velocity AI Submission Processing Agent for Insurance Underwriting

Insurance technology provider Vertafore announced on July 9 the launch of the Velocity AI Submission Processing Agent, the latest AI agent built on the Vertafore Velocity AI Platform. The agent is embedded directly into Vertafore's MGA (Managing General Agent) workflows and targets the persistent pain point of manual submission intake in the insurance industry.

Submission intake is the starting point for every underwriting decision, yet the process remains highly manual for many MGA and underwriting teams. They review emails, open attachments, extract information, enter data, and follow up on missing details before underwriting can begin. The Velocity AI agent reads unstructured emails, PDFs, spreadsheets, and supporting documents, converting key information into organized, actionable data for underwriting review.

Dan Rieden, executive vice president of workers' compensation at XPT Specialty, noted that historically submissions required standardization through rigid templates that do not reflect how business is actually received. He said the new Vertafore AI capabilities enable processing submissions in any format without additional configuration or dependencies.

The agent also evaluates whether a submission is complete, flags missing information, and automatically generates follow-up requests, reducing delays and back-and-forth between agents and brokers. Early user feedback shows the Submission Processing Agent is achieving 87% accuracy.

Emily McGinn, general manager of MGA and Wholesale at Vertafore, said every minute underwriters spend gathering and organizing information is a minute they are not evaluating risk and moving submissions forward. She emphasized that the agent helps teams move to decisions faster while handling more business with more consistency and accuracy.

The Velocity AI platform serves as the innovation foundation behind Vertafore's growing portfolio of AI agents, powering development across core product families including AgencyOne, MGA solutions, and Sircon. This launch reflects Vertafore's strategy of bringing agentic AI directly into core insurance workflows, eliminating distribution drag across the value chain.

As submission volumes continue to grow across the insurance industry, AI-powered automation in underwriting workflows is moving from proof-of-concept toward scalable deployment. Vertafore's Velocity AI agent represents a concrete step in that direction, targeting a specific, high-friction process in the MGA segment.