Knowledge freshness decides first
If the AI needs information that changes often, use retrieval. Fine-tuning is not a content management system, and retraining every time a document changes is usually the wrong operational model.
- Use RAG for policies, docs, product catalogs, tickets, and internal knowledge.
- Use citations or source snippets when the user needs to verify the answer.
- Keep document permissions attached to retrieval, not just the final response.